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FAQ's Frequently Asked Questions

PAYMENT INFO

Payments are processed online through Paypal, however a Paypal account is NOT required to process your payment. Most major credit cards are accepted by Paypal.

Alternatively, you may fax your order along with shipping and payment information to 780-437-8643. If you prefer to pay by bank draft, please send along with your ordering information (print your shopping cart) to our address.

 

SHIPPING & RETURN INFO

How? When? Who? How Much?

 

PRODUCT INFO

BCD
BCD Maintenance
Cleaning a BCD

DRYSUITS

Zipper Care, Lubrication, & Maintenance

FINS
Buying Fins

KNIVES
Blunt vs. Pointed

MASKS
Cleaning a Mask
Defog Your Mask - How does it work?
Prescription Lenses for Masks
Moustaches & Facial Hair

TRAVEL WITH GEAR
Packing your dive gear

WETSUITS
Aquaseal - Repairs
Seal Cement - Repairs

Cleaning a Wetsuit
Storing a Wetsuit

 

 

Cleaning a Mask
Clean new masks with non-abrasive dish soap, shampoo, or even toothpaste. This removes the silicone leeched from the mask skirt and other factory residues on the lens. Regular cleaning eliminates dirt, algae, mold and other contaminants that interfere with anti-fog performance. Your body's oil and even sunscreen will interfere with how well a mask stays on your face. So regular cleaning will also help prevent the mask from moving around on your face which will result in water leaking in.

To minimize mold and algae build-up, rinse your mask with fresh water after each dive and allow it to dry completely before storing. Store your mask in a hard case to protect it from dirt and abrasives and also to protect it while traveling. Avoid leaving your mask in the sun or resting on your head prior to a dive – the heat will cause a spike in the mask’s temperature which contributes to fogging. Use a commercial defoggant, like Sea Gold or Sea Drops to help reduce fogging during snorkeling or scuba diving.

 

Cleaning a Wetsuit
Regular cleaning with a wesuit shampoo prevents chlorine and salt damage and keeps suits looking and feeling like new.

  1. Fill tub with enough warm or cold water to submerge the wetsuit. Add 1-2 capfuls of wetsuit shampoo per gallon of water.
  2. Give your suit a good scrub to eliminate saltwater, chlorine, sweat, urine, and other residue. Regular cleaning maintains suit suppleness, keeps colors bright and eases suit entry.
  3. Drain tub and replace with clean fresh water. To remove residual odors and bacteria from your wetsuit, add 2 capfuls of MiraZyme Deodorizer to the rinse water. For stubborn odors, apply MiraZyme directly to problem areas with a spray bottle.
  4. Do not rinse MiraZyme water from the suit. Hang to dry with a wetsuit hanger or a plastic chunky hanger (do not use metal). As the suit dries, the MiraZyme does its work – consuming organic matter such as hair, mold, mildew, as well as algae, bateria, pollution, water matter and urine, leaving your suit odor-free.

 

Storing a Wetsuit
It is not recommended to store a wetsuit folded for an extended period of time. The fold will ultimately result in the neoprene material essentially being "crushed" and therefore will not provide thermal insulation at the site of the crease. Storing a wetsuit on a hanger is your best bet. Standard clothes hangers cause extra strain to your wetsuit shoulders, leading to stretching and cracking. Use a wetsuit hanger to prevent cutting into the neoprene that may occur with a wire hanger.

Store your suit and all dive gear in a cool, dry closet away from direct heat or sunlight, to prevent premature aging. If you must store your dive gear in the garage, use air and light tight containers to protect them from exhaust fumes, temperature extremes and moisture.


BCD Maintenance
In addition to regular cleaning (see below), a few simple checks after each dive will help keep your BCD in top working condition:

  • Look for small tears and punctures, loose stitching and stressed fasteners. Repair with Aquaseal to prevent further damage.
  • Check for leaks by pressurizing the BCD using the oral or power inflator, then submerging the BCD in a tub of water. Slowly rotate the BCD in all directions, keeping an eye out for air bubbles. Mark the location of the leak and either repair with Aquaseal or take to your local dive shop for repair.
  • Test the oral inflation and power inflation buttons to ensure they move freely. If they feel sticky, salt or sand could be the problem. Wash and if problems persists, take the BCD to your local dive shop for inspection.
  • Use a toothbrush to remove sand from Velcro and other nooks and crannies.
  • Store your BCD in a cool, dry spot away from direct heat, sunlight, car exhaust and harsh chemicals. Partially inflate it with dry air to prevent mold and mildew growth. This will also keep the baldder from sticking together when stored over a long period of time. A BCD hanger can be handy for keeping your BCD safe and clean when not in use.

 

Cleaning a BCD
Clean your BCD regularly with BCD cleaner to preserve and condition the shell, interior lining, hose and valves and to eliminate damaging salt crystals.

  1. Pour 4 capfuls of BCD Cleaner into the mouthpiece of the power inflator, pressing the oral inflate button with your thumb to open the airway.
  2. Fill the BCD with fresh water through the mouthpiece of the power inflator and shake to mix with the BCD Cleaner. Turn the BCD upside down and sideways to thoroughly clean all chambers
  3. Drain the BCD through the mouthpiece of the power inflator and through the bottom dump valve.
  4. Soak the BCD in 1 oz BCD Cleaner to 1 gallon water for 10 minutes to clean the exterior. Rinse the exterior and interior thoroughly. Hang the BCD partially inflated in a cool, dry place to air dry.

 

Blunt Knife vs. Pointed
Blunt or sharp? Blunt knives are best because you can’t accidentally jab yourself, your BCD, or your drysuit. But sharp knives are preferred for hunting and spear fishing.

 

Buying Fins
When shopping for fins, always try them on over your boots or whatever footwear you expect to wear while diving.

Full foot or open-heel fins? Full foot models, which fit like slippers, tend to be lighter, making them ideal for snorkelling and warm water diving when boots are not needed. Open-heel fins, which slide on and are secured by a strap at the heel, are necessary for cold water diving when you are wearing boots. Also consider the terrain that you will be walking on at the dive site, boots with open-heel fins are many times a better option even in the warm waters of the Caribbean.

To prevent warping, avoid standing your fins on the tip of the blades for an extended period of time and store away from direct heat, light, and chemical fumes.


Prescription Lenses for Mask
If you are far-sighted or near-sighted, there are optical masks available with the option of having "optical lenses" installed. These lenses are a generic lens that will be close to your prescription, but not exact. For most people, these lenses work very well.

 

Moustaches & Facial Hair
While the easiest way to solve a leaking mask due to a moustache or facial hair is probably shaving, for many men that is not a desireable option. The problem with facial hair is that it prevents the silicone skirt from forming a seal with your skin. Some men are ok with facial hair and don't have problems. Many do have problems. A solution that doesn't involve digging out the razor blade is Mask Seal. This is a silicone based substance, silimar to Vaseline,  that will help form a bond or a seal with your face and the mask. The problem with using something like Vaseline is that it is petroleum-based and therefore harmful to the delicate silicone that your mask is made with.

Scuba Gear Canada
Owned and Operated by The Dive Outfitters Ltd
17826 - 107 Avenue, Edmonton, Alberta
Phone: 780-483-0044
Toll Free: 888-483-0049
Fax: 780-437-8643
info@scubagearcanada.ca
Copyright © The Dive Outfitters Ltd Edmonton, Alberta 

®TM Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Inc. and The Dive Outfitters Ltd.